Tribe Medical

Our Accessibility Policy

Tribe Medical’s Accessibility Policy outlines our commitment to:

Providing goods, services, and facilities in a way that respects the dignity, independence, integration, and equal opportunity of persons with disabilities.
Allowing the use of assistive devices, service animals, and support persons.
Providing accessible information and communications upon request.
Ensuring our public websites and online content meet WCAG 2.0 Level AA accessibility standards.
Integrating accessibility into our recruitment, employment, and career development practices.
Meeting Ontario’s accessible design standards when constructing or redeveloping public spaces.
Providing AODA and Ontario Human Rights Code training to employees, volunteers, and contractors.

Temporary Service Disruptions
If there is a temporary disruption of any goods, services, or facilities used by persons with disabilities, Tribe Medical will provide notice to the public. The notice will include the reason for the disruption, its expected duration, and any available alternative options. Notices will be provided in accessible formats or with communication supports upon request.

Individualized Emergency Response Plans
Tribe Medical provides individualized workplace emergency response information for employees with disabilities who require it. This information is kept confidential and reviewed whenever the employee’s role or location changes, or upon request.

📄 Download Tribe Medical’s Accessibility Policy (PDF)

Multi-Year Accessibility Plan

Our Multi-Year Accessibility Plan sets out the steps we are taking from 2025–2030 to meet Ontario’s accessibility requirements and improve opportunities for persons with disabilities.

Key Actions in Our Plan:

Maintain policies and procedures that support accessibility across all IASR standards.
Review our public website annually to ensure WCAG 2.0 Level AA compliance.
Provide accessible formats and communication supports upon request.
Maintain recruitment and workplace accommodation processes that are barrier-free.
Review and update this plan at least every five years.

📄 Download Tribe Medical’s Multi-Year Accessibility Plan (PDF)

Feedback Process

Tribe Medical welcomes feedback on how we provide accessible customer service and information. Feedback can be provided:

In person
By phone
By email
Through our website contact form

We will respond to feedback in a manner that is accessible to the person providing it. Alternate formats and communication supports will be provided upon request.

📧 accessibility@tribemedical.com
📞 1-519-680-0707 ext. 474

Public Notice

Tribe Medical will provide accessible formats and communication supports for our feedback process upon request. Please contact us using the information above, and we will work with you to meet your needs in a way that respects your dignity and independence.

Requesting an Accessible Format

If you require any of our information, policies, or this accessibility plan in an alternate format or with communication supports, please contact us: