JOIN THE TRIBE!

Tribe Medical Group Inc. is able to provide accommodation to job applicants throughout the hiring process for all roles. If you require an accommodation during the application process or through the selection process, please advise in your cover letter.

TEMPORARY Customer Service Representative - London, ON

Working in the Sales Support department, our Customer Service Representatives perform a variety of tasks associated with servicing Tribe’s hospital customer base. These duties include answering the phone, taking customer orders, entering orders into Tribe’s inventory management system, coordinating with outside sales representatives and ensuring orders are clearly communicated to other departments within operations.

This temporary 8-10 week contract starting ASAP.

Your primary duties will include:
• Act as the first point of contact with Tribe by answering the phone in a courteous and friendly manner. When necessary ensure that messages are communicated clearly and appropriately to fellow staff;
• Take orders from customers and sales representatives via telephone, fax and email.
• Enter orders into the ERP system (SAP) ensuring accuracy each time;
• Arrange for customer returns and credits;
• Contribute to a positive client experience by understanding and meeting client needs quickly, professionally and accurately.

Minimum Qualifications and Skills
• Previous experience in customer service environment.
• Demonstrated advanced technical skills, especially within MS Excel.
• Strong proficient and accuracy in data entry.
• Experience working in a fast paced and dynamic team environment.
• A professional telephone demeanour, with demonstrated customer service expertise. The ability to show your smile over the phone to our customers is a job requirement.
• Ability to work well under pressure and perform during peak times throughout the week.

If you are looking for an excellent opportunity to gain some great professional experience, please send your resume and cover letter to Kelly Stewart at hr@tribemedical.com




SHIPPER & RECEIVER, Permanent, Full-time - London, ON

Our Shipper & Receiver's perform a wide variety of tasks, ensuring efficient and effective product delivery to our customers across Canada. Reporting to the Warehouse Manager, you will be responsible for picking, packing, wrapping, labeling, loading and unloading all products shipped from Tribe's head office warehouse in London.

Additionally you will receive all items that come into the warehouse, label appropriately and stock warehouse accordingly, ensure all product is located properly, prepare shipping and custom documentation, maintain computerized tracking documentation, ensure that warehouse space is kept clean and organized, and promote and maintain a healthy and safe workplace.

We are looking for individuals with a strong aptitude for using computer systems, especially Excel. Previous experience using an inventory management system an asset. You must be physically able to stand, bend, climb and lift throughout the day. You must have your high school diploma and previous working experience. This is a team atmosphere, working in groups and putting our Mission statement first and foremost in our role: Putting Patient Outcomes First in Everything We Do.

The hours for this role are 9:30am - 6:00pm Monday to Friday. No weekends, rarely any overtime. We are a casual work environment and do not require a uniform to be worn. If you are looking for a permanent opportunity to join a fast paced team of hardworking individuals, please send your resume and cover letter to Kelly Stewart at hr@tribemedical.com




MEDICAL DEVICE SALES TRAINING PROGRAM - December, 2017

Regions hiring: TBA

This one of a kind full-time, paid medical sales development program is that trains new employees across Canada, out of our head office in London, Ontario. For four (4) months, we will house you in London and teach you how to sell surgical orthopaedic equipment in the Canadian market, including general medical knowledge as it relates to orthopaedics, knowledge specific to the products distributed by Tribe and business comprehension under the supervision of the Medical Education Manager. Following the successful completion of your training program, Tribe will employ you in your territory as a sales rep.

You will learn:
• OR room protocol
• Anatomy, physiology and joint mechanics
• Orthopaedic surgical procedures & techniques
• How to sell in the hospital environment
• Product training and knowledge
• Developing and managing customer relationships; loyalty with customers
• Organization and execution of product in-servicing to new and current accounts
• Coordination and participation in conventions, meetings, and labs
• How to identify new opportunities within accounts
• Point of contact for solving customer needs and issues
• How to prepare pricing and/or quotes for accounts
• Order processing and logistics

We are looking for individuals with a university or college degree and a background in athletics and/or competition who enjoy working in a fast paced environment and possess excellent organizational and time management skills. If you are a passionate, bright and ambitious leader with customer-centric thinking who is interested in a career in Sales, then we encourage you to apply. You will be required to travel regularly, work a variety of hours and be physically able to lift/move equipment and products around. A valid driver’s license and passport is required for this role.

We offer competitive salary, comprehensive benefits, continual learning and a thriving employee culture.

Please send your resume to: kelly.stewart@tribemedical.com.